Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Autokitchen.io website, software, applications, integrations, and related services (the “Services”) provided by Autokitchen.io (“Autokitchen,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the business or organization you represent.

1. The Services

Autokitchen provides software and custom automation solutions for industrial kitchen operations. Features may include workflow automation, data processing, reporting, and integrations with third-party services. Features may change over time, and some services may be subject to a separate order form, statement of work, or written agreement. If a separate agreement conflicts with these Terms, that agreement controls for the conflicting service.

2. Accounts and Authorized Users

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of credentials and for activities conducted through your account. You may authorize employees and contractors to use the Services on your behalf, and you are responsible for their compliance with these Terms.

3. Acceptable Use

You may use the Services only for lawful business purposes and in accordance with these Terms. You must not misuse the Services, interfere with their operation, attempt to gain unauthorized access, reverse engineer or circumvent security measures except where prohibited by law, introduce malicious code, or use the Services in a way that violates another party’s rights or applicable law.

4. Customer Data and Permissions

As between you and Autokitchen, you retain your rights in data, files, messages, and other content you submit or make available through the Services (“Customer Data”). You grant Autokitchen a limited, non-exclusive right to host, copy, transmit, process, and display Customer Data only as reasonably necessary to provide, secure, support, and improve the Services and as otherwise instructed by you. You represent that you have all rights and permissions needed to provide Customer Data and authorize the integrations and processing you configure.

You are responsible for selecting integration permissions, ensuring you have authority to connect third-party accounts, and complying with the terms and policies of those third-party providers. Third-party services are not controlled by Autokitchen, and their availability or functionality may change independently.

5. Privacy

Our collection and use of personal information is described in our Privacy Policy. You are responsible for providing any notices and obtaining any consents required from your employees, customers, vendors, or other individuals whose information you submit to the Services.

6. Fees and Payment

Fees, billing frequency, taxes, and payment terms will be stated in an applicable order form, proposal, or other written agreement. Unless otherwise stated in that agreement, fees are non-refundable, and you are responsible for applicable taxes other than taxes on Autokitchen’s income. We may suspend paid features for overdue undisputed amounts after reasonable notice.

7. Intellectual Property

Autokitchen and its licensors own the Services, including software, designs, documentation, and related intellectual property, excluding Customer Data and third-party materials. We grant you a limited, non-transferable, non-exclusive right to use the Services during the applicable subscription or project term for your internal business purposes. No rights are granted except those expressly stated in these Terms.

Unless otherwise agreed in writing, feedback you provide may be used by Autokitchen without restriction or payment, provided it does not disclose your confidential information.

8. Confidentiality

Each party may receive non-public information from the other that is identified as confidential or reasonably should be understood to be confidential. The receiving party will use it only for purposes of the relationship, protect it using reasonable care, and disclose it only to personnel and service providers who need to know and are bound by confidentiality obligations. These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received without confidentiality restrictions.

9. Service Availability and Changes

We will use commercially reasonable efforts to operate the Services, but we do not guarantee uninterrupted or error-free availability unless an applicable written service-level agreement says otherwise. We may modify, suspend, or discontinue features for operational, security, legal, or business reasons. We will use reasonable efforts to provide notice of material changes when practicable.

10. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Autokitchen disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that automated outputs will be accurate or suitable for every operational decision. You remain responsible for reviewing outputs and for food safety, workplace safety, regulatory compliance, and the operation and supervision of your kitchen equipment and processes.

11. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data. To the maximum extent permitted by law, Autokitchen’s aggregate liability arising out of or relating to the Services or these Terms will not exceed the fees paid or payable by you to Autokitchen for the Services giving rise to the claim during the twelve months before the event giving rise to liability. These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

12. Indemnification

You will defend and indemnify Autokitchen and its personnel against third-party claims arising from your unlawful use of the Services, your Customer Data, your violation of these Terms, or your infringement of another party’s rights, except to the extent caused by Autokitchen’s own breach or misconduct. We will provide reasonable notice and cooperation in connection with any claim for which indemnity is sought.

13. Suspension and Termination

You may stop using the Services at any time, subject to payment obligations in your applicable agreement. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, or fail to pay undisputed fees after notice and an opportunity to cure. Upon termination, your right to use the Services ends. Data export and deletion will be handled as described in the applicable agreement and Privacy Policy.

14. Governing Law and Disputes

These Terms are governed by the laws of Arizona, without regard to conflict-of-law rules. The courts located in Phoenix, Arizona will have exclusive jurisdiction, unless applicable law requires otherwise. Replace these placeholders before publishing.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and revise the “Last updated” date. Continued use of the Services after updated Terms become effective constitutes acceptance, to the extent permitted by law.

16. General

If any provision is unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without our prior written consent, except as part of a merger or sale of substantially all your assets. We may assign these Terms to an affiliate or successor. These Terms, together with applicable order forms and written agreements, form the entire agreement regarding the Services.

17. Contact

Questions about these Terms may be sent to support@autokitchen.io.